Assalamu Alaikum,
Dear valued customer,
Aiyaan is a customer-focused e-commerce platform committed to fair policies that ensure customer satisfaction. If you ever face an issue with our service or products, we are here to help resolve it, In Shaa Allah.
Please cooperate with us by providing the required details as per our policy for smooth issue resolution.
📦 Exchange Policy
1. Unboxing Video Required
Customers must record a video during unboxing as evidence in case of missing or damaged items.
No claims for missing items will be accepted without unboxing proof.
If you receive a defective or incorrect product, you must request an exchange within 3 working days of receiving the item. We will replace the product without charging any additional delivery fee.
▶️ Submit your claim using this form:
https://tinyurl.com/2a339b2h
2. Exchange by Choice (Not Error)
If you received the correct product but wish to exchange it for any reason, you must fill out the form below within 7 days of receiving the product.
You will be required to pay the two-way shipping fee.
▶️ Exchange form for voluntary changes:
https://cutt.ly/Cw1kDnwB
3. No Claims After 3 Days
Any exchange or complaint raised after 3 working days will not be accepted.
4. Accurate Information Required
Please provide all valid supporting details when submitting a claim form to avoid processing delays.
🔁 Return & Refund Policy
1. Instant Return at Delivery
If the product is wrong or defective, you may return it instantly to the delivery person.
2. Mind Change / Unavailability / Not Satisfied
If you want to return the product due to a change of mind, not being present at the delivery address, or general dissatisfaction, you must cover the delivery cost:
-
Inside Dhaka: ৳70
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Outside Dhaka: ৳140
3. Used Products Not Accepted
If the product has been used, damaged or if a sealed product is unboxed, it is not eligible for return or exchange.
If a genuine defect is found (without damage or misuse), the product can be exchanged, but not refunded.
4. Requesting Refund or Exchange
To return a product or request a refund, you must submit the following form within 3 working days:
5. No Form = No Resolution
If you fail to submit the required form, Aiyaan will not be liable for unresolved issues.
Contacting via Messenger or Customer Care is allowed, but form submission is mandatory for official complaint processing.
If you face issues submitting the form, please inform our support team.
📞 Customer Care: 01880449337 (10 AM – 7 PM)
6. Refund Processing Time
If a refund is requested, the product must first be returned to our warehouse.
Once the item is received and confirmed to be in its promised condition, a refund will be processed within 7–10 working days.
7. No Cancellation in Customized Product
If you order any customized product, you have to pay 50% of total product price after confirmation and it won’t be refunded if you cancel the order. Return and refund will not be applicable for customized product.
Once you submit the form, an Aiyaan representative will contact you via phone within 24 hours.
If you don’t receive a response within that time, please email us directly:
If you do not agree with Aiyaan’s return, exchange, or refund policy, we respectfully request that you refrain from placing an order.
Warm regards,
Problem Solving Team
Aiyaan